Terms & conditions
BEARLY ApS
Bel Colles Alle 2D
2960 Rungsted Kyst
CVR nr.: 41810769
+45 53559980
hello@bearly.dk
Prices
At Bearly ApS, we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.
Payment
We accept all major credit cards as well as Paypal and MobilePay. Payment will only be deducted from your account when the item is shipped. All amounts are in Danish kroner and incl. VAT inside EU. Orders purchased outside EU will be show ex. VAT. Reservations are made for price errors and sold out / discontinued items.
Delivery
Bearly ApS strives to send orders within 1-3 business days
We ship to all of Denmark. Shipping prices from DKK 49. Items will be delivered to the delivery address specified when ordering or to the selected parcel shop.
We also do international shipping world wide. Check the website for prices in your country. If your country is missing from the list, please contact us to get your country registered.
Your goods are sent with GLS (domestic and EU orders) or DHL Express (international orders outside EU).
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service at hello@bearly.dk
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering. If you choose a delivery point orders are also delivered on Saturdays
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.
Cancellation
If you have placed an order in our web shop and wish to request a cancellation, please note that it cannot be guaranteed. While we strive to accommodate all cancellation requests, certain factors may prevent us from doing so.
If you used PayPal as payment, please be aware that a cancellation fee of 8% will be charged in case the cancellation is approved. This fee covers processing costs and other associated expenses.
Moreover, for refunds on PayPal orders, a fee of 6% will be deducted from the total order amount, including shipping charges. This deduction includes PayPal transaction fees incurred during the transaction.
Right of complaint
There is a 2-year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in “reasonable time” after you have discovered the defect / error. Bearly ApS will cover return costs to a reasonable extent.
When returning, complaints and exercising the right of withdrawal are sent to:
BEARLY ApS
Bel Colles Alle 2D
2960 Rungsted Kyst
Denmark
Shipments are not received per. cash on delivery or at parcel shops.
Refund
The amount valid for refund will be automatically added to the original payment
Right of withdrawal
There is a 14-day full right of return on items purchased in our webshop. The return shipping costs are not covered by Bearly ApS.
The period is calculated from that day;
– Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
– Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
The first item in physical possession in the case of regular delivery of goods over a specified period.
You pay the return costs yourself.
Cancellation must be reported to us no later than 14 days after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to hello@bearly.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must send it to:
BEARLY ApS
Bel Colles Alle 2D
2960 Rungsted Kyst
Denmark
You can not regret by simply refusing to receive the item without giving clear notice.
Ordering on Launch Days ie. Soor Ploom
The following policies apply on launch days only. This is due to the large volume of orders we receive during these periods. Thank you for your understanding.
– Orders cannot be canceled.
– Orders cannot be combined.
– Address changes cannot be processed.
– We reserve the right to limit quantities to orders.
Automated Purchases
Automated purchases will be subject to cancelation and incur a 15% restock fee.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. Upon return, you are responsible for the item being properly packed. Please leave a note in the parcel with your order number, name and email. You bear the risk of the item from the time of delivery of the item until we have received the return and recommend that you send your return via trackable and insured shipping.
We do not accept packages sent by post cash on delivery or at parcel shops.
The condition of the item upon return
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store. Any items wrapped in closed packaging like plastic or paper cannot be unpacked if you wish to return. All labels must be attached on the item when returning.
If the item has been tested in addition to that described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
Refund
If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, all payments received from you, excluding delivery costs will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you bought
We process your personal information for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Bearly ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.
Complaints – overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: hello@bearly.dk